Privacy Policy

Summary: We only collect information needed to provide batches, books, support and to improve your learning experience. We do not sell your personal data.

1. Introduction

This Privacy Policy explains how Mayur Nimbekar and Biology by Mayur Bhaiya ("we", "us", "our") collects and processes personal information when you visit our website, enrol in batches, purchase books or e-books, subscribe to updates, or contact us via forms, email, WhatsApp or social media.

By accessing our website or services you agree to the practices described here. If you do not agree, please discontinue use. This policy complies with the Information Technology Act, 2000 and applicable rules of India and general principles similar to GDPR for transparency.

2. Information we collect

a) Information you provide directly:

Name, phone number, email address via contact or enquiry forms, checkout, newsletter subscription and counselling requests.
Education details such as class, target exam (foundation) and batch interest when you fill enquiry forms.
Payment related details processed via third party payment gateways. We do not store full card, UPI or net banking credentials on our servers.
Messages, feedback and files you send to support.

b) Information collected automatically:

Device and browser information, IP address, operating system, approximate location derived from IP.
Usage data including pages viewed, time spent, clicks, scroll and referral source via cookies and analytics.
YouTube interaction when you click through to our channel. Governed by Google's Privacy Policy.

c) Information from third parties: Payment gateways confirm transaction status, delivery partners share shipment status, and analytics providers share aggregated usage insights.

3. How we use your information

To provide, manage and deliver batches, live classes, recorded content, books and e-books.
To process orders, payments, refunds, shipping and instant e-book delivery to email or WhatsApp.
To communicate batch updates, schedules, YouTube live alerts and support replies to which you have subscribed or enquired.
To personalise content, remember preferences and improve website performance, content quality and relevance.
To prevent fraud, secure accounts, enforce terms and comply with legal obligations.
To analyse aggregated trends to improve teaching, curriculum and marketing effectiveness. This analysis never identifies you individually for sale.

We rely on lawful bases including consent, contract performance, legitimate interest and legal compliance.

4. Cookies and similar technologies

We use cookies, local storage and similar technologies to keep you logged in, remember theme preferences and understand how learners use the site. See our detailed Cookie Policy for categories, purposes and how to manage them.

We do not sell personal data. We share only as needed:

Service providers: Payment gateways, email and messaging services, hosting, analytics and logistics partners bound by confidentiality.
Legal compliance: When required by law, court order or to protect rights, safety and integrity of our services and users.
Business transfers: If we reorganise, disclosure may occur under strict confidentiality and with continued protection.
With your consent: When you explicitly authorise sharing, for example testimonials.

6. Security and retention

We implement reasonable administrative, technical and physical safeguards including HTTPS, access control and limited retention. No system is 100 percent secure. We retain personal data only as long as needed for the purposes described, to comply with law, resolve disputes and enforce agreements. Order records are retained as required under tax laws. You may request deletion subject to legal retention needs.

7. Your rights and choices

Access, correct or update your personal information by contacting us.
Request deletion or restriction of processing where applicable.
Opt out of marketing emails and WhatsApp broadcasts via unsubscribe link or by contacting support. Transactional messages related to orders cannot be opted out.
Control cookies via browser settings and our cookie banner. Blocking some cookies may limit functionality.
Lodge a grievance with our Grievance Officer or with the relevant data protection authority.

We will respond within 30 days. To exercise rights email hello@mayurnimbekar.com with subject "Privacy Request".

8. Children's privacy

Many learners are under 18. We collect information only with consent of a parent or guardian where required. If you believe a minor provided data without consent, contact us for prompt removal. We do not knowingly collect sensitive data from children beyond what is needed for education delivery.

9. Third party links and embeds

Our site links to YouTube, Instagram, Telegram and payment providers. Clicking those links or watching embedded YouTube players subjects you to those platforms' privacy policies. We are not responsible for their practices.

10. Changes to this Privacy Policy

We may update this policy to reflect service, legal or regulatory changes. Material changes will be notified via website notice or email where appropriate. The Last updated date at the top indicates revision. Continued use after changes constitutes acceptance.

11. Contact us

If you have questions about this policy or wish to raise a concern, please contact us before escalating to a regulator.